Privacy Policy
At Tales of Totaa Maina, we value the trust you place in us and are committed to protecting your personal information and privacy.
This Privacy Policy explains how we collect, use and safeguard your information when you visit our website or make a purchase from us.
Information We Collect
When you use our website or place an order, we may collect information such as:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Order history and purchase details
We may also collect certain technical information automatically, including:
- IP address
- Browser type and device information
- Pages visited on our website
- Cookies and browsing behaviour
This information helps us improve your shopping experience and website performance
How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Communicate order confirmations, shipping updates and customer support responses
- Improve our products, services and website experience
- Personalize your shopping experience
- Detect and prevent fraud or unauthorized transactions
- Send promotional emails, updates or offers (only if you choose to receive them)
Payment & Transaction Security
We use secure technologies and trusted third-party payment gateways to process payments and protect your information.
Please note that payment details such as card information are processed securely through payment providers and are not stored directly on our servers.
Sharing of Information
We do not sell, rent or trade your personal information.
Limited information may be shared with trusted third-party partners such as:
- Payment gateways
- Shipping and logistics providers
- Technology and website service providers
This information is shared only for the purpose of operating our business and fulfilling your orders.
Cookies & Website Usage
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic and performance
- Remember customer preferences
- Enhance browsing and shopping experience
You may choose to disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.
Data Retention
We retain customer and order information for our business records unless and until a deletion request is made, subject to any legal, tax, accounting or fraud-prevention obligations.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
We will make reasonable efforts to respond to such requests in accordance with applicable laws and regulations.
Legal Compliance
We may disclose personal information if required by law, regulation, legal process or governmental request, or where necessary to protect our rights, customers or business operations.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements or legal obligations.
Continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us at: